Telephone Etiquette

 

 

 

You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.

  • 12 Moduls / 3 Weeks
  • Intakes: Asynchronous, Apply to Enroll

Overview

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. In this course knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

Learning Outcomes

At the end of this course, participants should be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Modules

Module Name  
Module One: Getting Started  
Module Two: Aspects of Phone Etiquette  
Module Three: Using Proper Phone Language  
Module Four: Eliminate Phone Distractions  
Module Five: Inbound Calls  
Module Six: Outbound Calls  
Module Seven: Handling Rude or Angry Callers  
Module Eight: Handling Interoffice Calls  
Module Nine: Handling Voicemail Messages  
Module Ten: Methods of Training Employees  
Module Eleven: Correcting Poor Telephone Etiquette  
Module Twelve: Wrapping Up  
.  
BM TE 088 A
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Fees: $9.99
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1050 West Lakes Drive, # 225
West Covina, CA 91790

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