Emotional Intelligence

 

 

 

You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.

  • 12 Moduls / 3 Weeks
  • Intakes: Asynchronous, Apply to Enroll

Overview

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his/her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

 

Learning Outcomes

This course is designed to help you in the following ways:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.

Course Modules

Module Name  
Module One: Getting Started  
Module Two: What is Emotional Intelligence?  
Module Three: Skills in Emotional Intelligence  
Module Four: Verbal Communication Skills  
Module Five: Non-Verbal Communication Skills  
Module Six: Social Management and Responsibility  
Module Seven: Tools to Regulate Your Emotions  
Module Eight: Gaining Control  
Module Nine: Business Practices (I)  
Module Ten: Business Practices (II)  
Module Eleven: Making an Impact  
Module Twelve: Wrapping Up  
.  
HU EI 063 A
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Fees: $19.99
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Contact us

1050 West Lakes Drive, # 225
West Covina, CA 91790

How to Apply?

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  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

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