Customer Support
You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.
- 12 Moduls / 3 Weeks
- Intakes: Asynchronous, Apply to Enroll
Overview
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and web chats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
Learning Outcomes
At the end of this course, participants should be able to:
- Define customer support
- Know the different venues for customer support
- Recognize challenges of customer support
- Learn different applications
- Know proper forms of documentation
- Learning to be proactive in customer support
Course Modules
| Module Name | ||
|---|---|---|
| Module One: Getting Started | ||
| Module Two: What Is Customer Service? | ||
| Module Three: Challenges | ||
| Module Four: Email | ||
| Module Five: SMS | ||
| Module Six: Webchat | ||
| Module Seven: Multi-Channel Apps | ||
| Module Eight: Support Ticket Apps | ||
| Module Nine: Documentation | ||
| Module Ten: Feedback | ||
| Module Eleven: Be Proactive | ||
| Module Twelve: Wrapping Up | ||
| . |
Do you have more questions?
Contact us
1050 West Lakes Drive, # 225
West Covina, CA 91790
How to Apply?
- You Apply
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
- We Connect
After you submit your application, an admissions representative will contact you and will help you to complete the process.
- You Get Ready
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.