Conflict Resolution

 

 

 

You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.

  • 12 Moduls / 3 Weeks
  • Intakes: Asynchronous, Apply to Enroll

Overview

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Learning Outcomes

At the end of this course, participants should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Course Modules

Module Name  
Module One: Getting Started  
Module Two: An Introduction to Conflict Resolution  
Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument  
Module Four: Creating an Effective Atmosphere  
Module Five: Creating a Mutual Understanding  
Module Six: Focusing on Individual and Shared Needs  
Module Seven: Getting to the Root Cause  
Module Eight: Generating Options  
Module Nine: Building a Solution  
Module Ten: The Short Version of the Process  
Module Eleven: Additional Tools  
Module Twelve: Wrapping Up  
.  
BM CR 0120 A
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Fees: $9.99
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1050 West Lakes Drive, # 225
West Covina, CA 91790

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  • We Connect

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  • You Get Ready

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