Call Center Training

 

 

 

You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.

  • 12 Moduls / 3 Weeks
  • Intakes: Asynchronous, Apply to Enroll

Overview

Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. 



Learning Outcomes

At the end of this course, participants should be able to:

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

Course Modules

Module Name  
Module One: Getting Started  
Module Two: The Basics (I)  
Module Three: The Basics (II)  
Module Four: Phone Etiquette  
Module Five: Tools  
Module Six: Speaking Like a Star  
Module Seven: Types of Questions  
Module Eight:  Benchmarking  
Module Nine:  Goal Setting  
Module Ten:  Key Steps  
Module Eleven: Closing  
Module Twelve: Wrapping Up  
.  

 

BM CCT 0128 A
Request Information
Fees: $9.99
Apply Now

Do you have more questions?

Read our FAQ

Contact us

1050 West Lakes Drive, # 225
West Covina, CA 91790

How to Apply?

View All Requirements
  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

View All Requirements