Certified call center specialist

 

 

 

US Academy of Applied Studies – USAAS Asynchronous Diploma, is a graduate non-degree program intended to address student competencies of excellence locally and internationally, to provide a broadly educated student, through the provision of knowledge creation, skills and competencies based on academic, experimental and work experience.

  • 3 Months
  • Intakes: Asynchronous, Apply to Enroll

Overview

Learning soft skills online is challenging, but with the right approach, it can be successful. The SCORM interactive videos environment offers an engaging, flexible, and productive experience for learners of soft skills.

Learning Outcomes

An international accredited qualification for professional development and career success showing you have substantial skills, competence and knowledge.

Candidate will learn how to:

  • Enhance Customer Experience
  • Optimize Workforce Management
  • Improve Customer Experience through Journey Mapping & Benchmarking
  • Fine-Tune Customer Care
  • Increase Profitability

Program
The program is of a total of 1.5 CEU*. The student should fullfil the requirements of all the courses required for the program:
*1 continuing education unit (CEU) = 10 contact hours

Fall Semester    Code
Call Center Training BM CCT 0128 A
Conflict Resolution BM CR 0120 A
Contact Center Training BM CCTR 0130 A
Customer Service BM CSE 0112 A
Customer Support BM CSU 0121 A
Telephone_Etiquette BM TE 088 A
Comprehensive Exams  
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Contact us

1050 West Lakes Drive, # 225
West Covina, CA 91790

How to Apply?

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  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

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