Customer Service

 

 

 

You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.

  • 12 Moduls / 3 Weeks
  • Intakes: Asynchronous, Apply to Enroll

Overview

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

This course will look at all types of customers and how we can serve them better and improve ourselves in the process.

Learning Outcomes

By the end of this course, you should be able to:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools 
  • Deal with difficult customers

 

Course Modules

Module Name  
Module One: Getting Started  
Module Two: Who We Are and What We Do  
Module Three: Establishing Your Attitude  
Module Four: Identifying and Addressing Customer Needs  
Module Five: Generating Return Business  
Module Six: In-Person Customer Service  
Module Seven: Giving Customer Service over the Phone  
Module Eight: Providing Electronic Customer Service  
Module Nine: Recovering Difficult Customers  
Module Ten: Understanding When to Escalate  
Module Eleven: Ten Things You Can Do to WOW Customers Every Time  
Module Twelve: Wrapping Up  
.  
BM CSE 0112 A
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Fees: $9.99
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Contact us

1050 West Lakes Drive, # 225
West Covina, CA 91790

How to Apply?

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  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

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