Telephone Etiquette
You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.
- 12 Moduls / 3 Weeks
- Intakes: Asynchronous, Apply to Enroll
Overview
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. In this course knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
Learning Outcomes
At the end of this course, participants should be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Course Modules
| Module Name | ||
|---|---|---|
| Module One: Getting Started | ||
| Module Two: Aspects of Phone Etiquette | ||
| Module Three: Using Proper Phone Language | ||
| Module Four: Eliminate Phone Distractions | ||
| Module Five: Inbound Calls | ||
| Module Six: Outbound Calls | ||
| Module Seven: Handling Rude or Angry Callers | ||
| Module Eight: Handling Interoffice Calls | ||
| Module Nine: Handling Voicemail Messages | ||
| Module Ten: Methods of Training Employees | ||
| Module Eleven: Correcting Poor Telephone Etiquette | ||
| Module Twelve: Wrapping Up | ||
| . |
Do you have more questions?
Contact us
1050 West Lakes Drive, # 225
West Covina, CA 91790
How to Apply?
- You Apply
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
- We Connect
After you submit your application, an admissions representative will contact you and will help you to complete the process.
- You Get Ready
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.