Workplace Diversity




You’ll develop the cultural awareness and critical thinking skills you need to analyze and produce a broad range of discourse in a full spectrum of careers — and to make a difference in whatever you do.

  • 12 Moduls / 3 Weeks
  • Intakes: Asynchronous, Apply to Enroll

Overview

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

Learning Outcomes

By the end of this course, you should be able to:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives 
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then create mechanisms to prevent or reduce repeat situations.

Course Modules

Module Name  
Module One: Getting Started  
Module Two: Understanding Diversity  
Module Three: Understanding Stereotypes  
Module Four: Breaking Down the Barriers  
Module Five: Verbal Communication Skills  
Module Six: Non-Verbal Communication Skills  
Module Seven: Being Proactive  
Module Eight: Coping with Discrimination  
Module Nine: Dealing with Diversity Complaints as a Person  
Module Ten: Dealing with Diversity Complaints as a Manager  
Module Eleven: Dealing with Diversity Complaints as an Organization  
Module Twelve: Wrapping Up  
.  
HU WD 046 A
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Fees: $14.99
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1050 West Lakes Drive, # 225
West Covina, CA 91790

How to Apply?

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  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

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